Effective Date: October 25, 2025

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At Mobile Phone Repair, we are committed to protecting your privacy and ensuring the security of your personal information and devices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (mobilephonerepair.com), contact us for services, or entrust us with your device for repair. We adhere to industry best practices for data protection to build trust and maintain ethical handling standards.

By using our services or website, you consent to the practices described in this policy. If you do not agree, please do not provide your information or submit your device for repair.

 

1. Information We Collect

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We collect only the minimum information necessary to provide our repair services and fulfill your requests. This includes:

• Basic Contact Information: Your name, phone number, and address. This is used solely for contacting you regarding your device repair or service (e.g., updates on repair status or follow-up questions). We do not store any other personal information, such as email addresses, payment details beyond what's needed for transactions, or device contents.

• Device Information: Details about your device (e.g., make, model, issue description) provided during booking or drop-off, to diagnose and repair it efficiently.

• Website Usage Data: If you interact with our website (e.g., for booking appointments), we may collect anonymized data like IP address, browser type, and pages visited via cookies. You can manage cookies through your browser settings.

We do not collect sensitive data such as passwords, financial information (beyond secure payment processing), or contents of your device unless explicitly required and consented to (see Section 4).

 

2. How We Use Your Information

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Your information is used strictly for legitimate business purposes related to our repair services:

• To schedule, perform, and complete device repairs.

• To contact you about your repair (e.g., via phone for status updates).

• To process payments securely through third-party processors (we do not store card details).

• To improve our services, such as analyzing repair trends (anonymized data only).

We minimize data use to what's essential, in line with best practices for repair shops.

 

3. Sharing Your Information

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We do not sell, rent, or share your personal information with third parties, except:

• With service providers (e.g., payment processors or shipping couriers) under strict confidentiality agreements, only for repair-related tasks.

• If required by law (e.g., subpoenas) or to protect our rights/safety.

All sharing follows data minimization principles—we provide only what's necessary.

 

4. Handling Your Device and Data Privacy During Repairs

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As a trusted phone repair service, we follow rigorous best practices to protect your device's data and privacy. Our technicians are trained on ethical data handling, legal compliance (e.g., CCPA/GDPR where applicable), and recognizing security risks like unauthorized access. Key practices include:

• No Unnecessary Access: We never access your device's contents, apps, or settings without your explicit request. Our technicians will never ask for your password or unlock code unless you specifically ask us to assist with an issue requiring access to device settings, an app, or a program (e.g., troubleshooting a software glitch). Even then, access is limited to the exact need and performed transparently.

• Informed Consent: Before any repair, we'll explain the process, including any potential data access, and obtain your written consent via a simple form.

• Secure Handling and Storage: Devices are stored in locked, surveillance-monitored areas accessible only to authorized technicians. We lock screens when not actively working and use encrypted tools for any diagnostic transfers.

• Data Backups and Encryption: We strongly recommend you back up your data (e.g., via iCloud or Google Drive) before drop-off. If a backup is needed for repair, it's done with your permission using encrypted methods.

• Quick Process: Most repairs are completed efficiently to minimize device handling time.

These measures ensure your privacy is prioritized, reducing risks of data exposure.

 

5. Security Measures

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We implement industry-leading safeguards:

• Access Controls: Role-based permissions limit who can view or handle data/devices.

• Encryption: All stored/transmitted data is encrypted.

• Audits: Regular security audits maintain compliance.

• Incident Response: In case of a breach, we'll notify affected customers promptly per legal requirements.

 

6. Your Rights

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You have the right to:

• Access or correct your stored information (contact us at [email protected]).

• Withdraw consent for data access during repairs.

• Opt out of non-essential communications.

To exercise these, email us. We respond within 30 days.

 

7. Changes to This Policy

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We may update this policy to reflect changes in practices or laws. We'll notify you via website posting or email (if we have your contact). Continued use constitutes acceptance.

 

Contact Us

Questions? Reach us at [phone number] or [email protected]. We're here to ensure your peace of mind.

Thank you for trusting Mobile Phone Repair!